While you wait for our response please consult some of TikTok's resources that are available for you.

Enforcement policies

This page outlines TikTok's policy on public interest exceptions, content moderation, and the process of detection, reporting, notice, and appeals. It explains that certain content, falling under categories such as: Documentary Educational, Medical and Scientific, Counterspeech, Satirical, and Artistic, may be allowed on the platform due to its public interest nature. The page includes TikTok's efforts to remove or review content that violates guidelines before it is widely viewed, and the procedures for reporting violations.

Additionally, the page emphasizes transparency in enforcement through the Transparency Center and outlines the notification and appeals process for users who violate rules.

If you receive a notification of a content violation or account ban and believe that it was done in error, then you can appeal the decision. You can view the status of your appeal in the in-app Safety Center, as well as the status of any reports you have filed about other content or accounts.

Here you can find general information regarding account security and verification process in TikTok.

To report a problem in Tiktok you can follow these steps:

  1. In the TikTok app, tap Profile at the bottom.

  2. Tap the Menu ☰ button at the top.

  3. Tap Settings and privacy.

  4. Tap Report a problem and select a topic.

  5. Follow the steps in the app to fix the problem. If the suggested steps don't fix your problem, select No to the question "Is your problem resolved?", then tap Need more help? to contact us with further details.

If you don’t have access to your account you can report a problem visiting this link.

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